(Applicable to Food and Related Products)
1. Introduction
This Return, Refund & Cancellation Policy (“Policy”) governs the terms under which returns, replacements, refunds, and cancellations are processed for our food products, by purchasing our products, you agree to this Policy.
2. Product Category & Nature
Our products fall under the category of perishable food items. Due to hygiene, safety, and quality control considerations, all sales are final and non-returnable, except in cases explicitly covered under this Policy.
3. Eligibility for Return, Replacement, or Refund
A request for return, replacement, or refund will only be considered under the following circumstances:
- The product is damaged, leaking, or tampered at the time of delivery
- An incorrect product has been delivered
- The product is expired or unfit for consumption upon delivery
All such requests are subject to verification and approval.
4. Conditions for Raising a Request
To be eligible for a claim:
- The request must be raised within 24 hours (up to 48 hours maximum) from the time of delivery
- The customer must provide:
- Valid order details (Order ID, invoice, etc.)
- Clear photographic or video evidence of the issue
- The product must be:
- Unused and unopened
- Retained in its original packaging and condition
Failure to meet these conditions may result in rejection of the request.
5. Non-Returnable & Non-Refundable Cases
We do not accept returns or provide refunds under the following conditions:
- The product has been opened, used, or partially consumed
- The request is based on taste preferences or subjective dissatisfaction
- The complaint is raised beyond the stipulated time frame
- The product has been stored improperly or damaged after delivery
6. Resolution Process
Upon receipt and verification of a valid claim:
- We may offer a replacement of the product (preferred resolution), or
- A refund, if replacement is not feasible
All decisions are made at the sole discretion of the company after due evaluation.
7. Refund Processing Timeline
Approved refunds will be processed to the original payment method within 5–10 business days from the date of approval. Timelines may vary depending on banking partners.Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
8. Cancellation Policy
- Orders may be cancelled only prior to dispatch
- Once the order has been shipped, cancellation requests will not be accepted
9. Shipping Charges
Shipping and handling charges are non-refundable, unless the return is due to an error or defect attributable to us.
10. Limitation of Liability
Our liability is limited strictly to the value of the purchased product. We shall not be liable for any indirect, incidental, or consequential damages arising from product use.
11. Contact for Support
For any return, refund, or cancellation requests, please contact our customer support team with your order details within the specified time frame.
12. Policy Updates
We reserve the right to amend this Policy at any time without prior notice. The updated version will be effective immediately upon publication.
